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    A. INTRODUCTION
    B1. What is Customer
    Materi Bacaan Strategic Customer Service Management
    Materi Bacaan Customer Service Delivery
    Materi Bacaan Kualitas Layanan - Kepuasan dan Loyalitas Konsumen
    Materi Bacaan Business Model Generation
    Materi Bacaan Payment in Buyer-Supplier Relation
    B1. What is Customer
    Case Study: What is Customer
    B2. Get Close to Your Customer
    B2. Get Close to Your Customer
    Case Study: Get Close to Your Customer
    B3. Strategic Planning for Customer Service
    B3. Strategic Planning for Customer Service
    Case Study: Strategic Planning for Customer Service
    C. EVALUATION
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    Managing Customer Service Satisfaction

    Skill Level: Beginner

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