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  • Customer Service For Beginners (Diksar Pelayanan)
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  • Course data
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    A. INTRODUCTION
    B1. Customer Service Orientation
    B1. Customer Service Orientation
    Soal Costumer Service Orientetation
    B2. Service Quality Management
    B2. Service Quality Management
    Soal Service Quality Management
    B3. Standard Service & Service Excellence
    B3. Standard Service & Service Excellence
    Soal Standad Service & Service Excellence
    B4. Interaksi Pelanggan
    B4. Interaksi Pelanggan
    Soal Interaksi dengan Pelanggan
    B5. Professional Etiquette
    B5. Professional Etiquette
    Soal Professional e-Tiquette
    B6. Handling Complaint
    B6. Handling Complaint
    Soal Handling Complaint
    B7. e-Skill
    B7. e-Skill
    Soal Kuis e-Skill
    B8. Script Bahasa Inggris
    B8. Script Bahasa Inggris
    B9. Product Knowledge Basic
    C. EVALUATION
    Final Post Test - Customer Service For Beginners (Diksar Pelayanan)
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    Customer Service For Beginners (Diksar Pelayanan)

    Skill Level: Beginner

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